Frequently asked questions

1. Where can it be used?

Alarta can be used in any organization to help increase protective intelligence and employee health safety by providing object and behavior detection.

2. What are free trial details?

An Alarta trial gives free access to the system for 10 days. It will take about 30 minutes to install the system and start working. As a free trial access requested, our specialist will hold a short onboarding for you. For customers that need any equipment (UVC disinfection station or camera) to test the Alarta system, we send hardware in accordance with the regional delivery terms. To get hardware, customers should make a returnable security payment.

3. How much are delivery costs?

The delivery fee is actual only for the hardware components. The cost and delivery terms depend on the customer's location. Please contact our team to receive a detailed calculation.

4. What is the camera’s accuracy?

Due to AI integrated, the camera detects temperature measurement points on a human face and achieves accuracy up to 95%. Measurement accuracy is ±0.3°С (±0.6°F). The camera analyzes up to 30 subjects simultaneously.

5. What kind of reports Alarta has?

Alarta provides temperature screening module reports with general traffic by months/weeks/days/hours, the total amount of alerts (high temperature detected), and the number of alerts per camera per operator. Disinfection module reports include disinfection coverage, disinfection time, and disinfection failures by stations. Manual cleaning module reports encompass cleanings completed by locations and areas, cleaning hours, number of cleanings by the cleaning types, and cleaning coverage. Masks detection module reports include alerts on general traffic by days/hours, the total number of accidents (mask wearing protocol violation), dynamics of the ratio of people without a mask, and general traffic. The contact tracing module has detailed reports on locations by day and time.

6. Do I need any equipment to install Alarta?

Alarta integrates with your existing security camera system, so no additional hardware needed. Our room sanitizer Alarta requires your servers to support the GPU acceleration

7. How much does it cost?

Our packages depend on the size of the deal and the additional configuration should be done based on your needs.

8. What is the accuracy of the face detections?

Detects temperature measurement points on a human face to achieve accuracy up to 95%

9. Does Alarta run on drones?

Alarta has full support of drones, stationary, and portable cameras.

10. What type of cameras do I need?

You do not need any specific model of camera. Your cameras should support high-quality imagery, be in dust-free zones, and have a night vision or lightning support.

11. How do you identify faces?

Our surface disinfection system does not need any connected databases for face extraction and search within the camera network. However, if you want to get the exact identity of the suspect, Alarta needs to be connected to the faces database in your local security system.

12. What is Alarta thermal scanner?

The proprietary thermal body heat scanner software will help businesses, hospitals, airports, and other institutions to get back to normal daily activity.

13. How does Alarta thermal scanner work?

As Alarta scans the crowd for indicators of higher than usual body temperature, it will detect and identify at-risk individuals and serve on the front lines as the means of prevention.

14. How do you deal with privacy?

Alarta does not store any data unless you decide to do so. Even if you switch on the data storage, Alarta will still run on your local network. Thus, you are entirely in charge of your data.

15. Do you provide a turnkey solution?

Alarta platform is a full kit completely ready for use. It includes all necessary hardware and Altoros AI-based software to track the screening process online, guide operators on an ad-hoc temperature check, manage the disinfection and cleaning process, track masks wearing protocol compliance, and first-level contacts.

16. What hardware is used in Alarta baseline packages?

For the temperature screening module, Alarta employs the dual thermal and video camera Dahua DH-TPC-BF5421-T kit or Flir camera model A400 + Smart sensor configuration. For the UVC disinfection module, Alarta employs Apollo, Osram, and BactoSfera UVC bulbs. For the UVC disinfection module, Alarta also employs smart plug Sonoff. To learn the technical specifications of the hardware, please, email us at engineering@altoros.com.

17. What is the distance of temperature measurement?

3 meters for ideal measurement with AI-based temperature screening. Cameras are focus-free, fixed-focus lenses.

18. What is the angle of view for temperature screening?

The angle is H: 84° V: 45° for the cameras used in AI-based temperature screening.

19. How many people does Alarta track at a time?

Alarta tracks up to 30 subjects simultaneously, a sea of people (wide view). It means that all 30 people will be analyzed and their temperature measured. The measurement results are displayed in real-time without any delays.

20. Is it possible to use Alarta outdoor?

Cameras for temperature screening can be installed outdoors. They work fine in summer or winter conditions - no additional calibration needed when the outside temperature changes due to a black body included. UVC disinfection operational temperature is from 14°F to 95°F 1 (-10°C to 35°C 1 )

21. Is Alarta a medical device?

No, Altoros isn't a medical equipment company, but a provider of the Alarta platform that performs a temperature screening, UVC disinfection, masks detection, and other software solutions that support a decision-making process. As the room sterilization system Alarta platform isn’t a medical device FDA certificate isn’t required. Nevertheless, the camera is CE (EN 60950:2000) FCC (FCC Part 15 Subpart B) certified, UVC lamps have an Intertek 4010604 certificate; Conforms to UL Std. 1598; Certified to CSA Std. C22.2#250.0. Approved for use in the U.S.A., Canada, and Mexico. To get more information on the certificates, please email us at engineering@altoros.com.

22. What are the protocols for Alarta??

Altoros provides 6 most common protocol templates: Custom, Factory, Entertainment venue, Business office, Healthcare, Public Transportation (busses, metro, airports). Each template describes the deployment scenario, recommended steps - "who does what"- and a list of settings/add-on services to be activated/deactivated in the Altoros Coronavirus Detect solution.

23. Can Altoros do the integration with our alerting or access control system?

Sure! This work is performed on a T&M basis based on the documentation for your existing software/system, SDK, APIs, description of the protocols and interfaces. Altoros engineers will review the way to connect and validate the entire use case of integration. We’ll then create a scoping document and the estimate to help with further decision-making.

24. May Alarta recognize faces?

Yes. We have three face recognition add-ons to choose from depending on the operating environment. Facial recognition add-on #1 is supplied by the camera manufacturer, has the most limitations, and effectively is a black box (closed source code, improving accuracy through training/customizations not possible, infrequent updates). Facial recognition add-on #2 is based on OpenCV. Facial recognition add-on #3 is based on TensorFlow (Facenet + transfer learning using VGGFace/VGGFace2). Add-ons #2 and #3 are trained by Altoros in-house, and can be quickly fine-tuned for each customer with location-specific data sets/metadata using a fast cycle of transfer learning > as a result you will have choices for various operating environments and complete control over accuracy/retraining/customization using modules #2 and/or #3.

25. How do you store customer’s data?

All data received from Alarta components is stored in a cloud, commonly AWS. There's no storage of data on Altoros side, we have only read and write access for the s3 bucket (AWS) for alerting in transit.

26. What are the deployment options?

The system runs in clouds by default but can be deployed on the customer’s in-house infrastructure.

27. Does Altoros support the installation?

Altoros provides a step by step Alarta installation instructions and can support the first installation onsite. Further support is provided online.

28. Does Alarta comply with protected health information (PHI) US laws?

Yes, Alarta UI will have the following features:

  • Permanently Delete This Case and all PII" - which deletes photo/video/name/temperature,
  • "Automatically delete Cases after <24 hrs>, <2 days>, < 3days>, <7 days>" - making the solution compliant with the PHI laws in the USA

29. May Alarta be customized?

Yes. Altoros engineering team is ready to customize any of the Alarta modules. To discuss customization in detail, please email us at engineering@altoros.com.

  • 1. Where can it be used?

    Alarta can be used in any organization to help increase protective intelligence and employee health safety by providing object and behavior detection.

  • 2. What are free trial details?

    An Alarta trial gives free access to the system for 10 days. It will take about 30 minutes to install the system and start working. As a free trial access requested, our specialist will hold a short onboarding for you. For customers that need any equipment (UVC disinfection station or camera) to test the Alarta system, we send hardware in accordance with the regional delivery terms. To get hardware, customers should make a returnable security payment.

  • 3. How much are delivery costs?

    The delivery fee is actual only for the hardware components. The cost and delivery terms depend on the customer's location. Please contact our team to receive a detailed calculation.

  • 4. What is the camera’s accuracy?

    Due to AI integrated, the camera detects temperature measurement points on a human face and achieves accuracy up to 95%. Measurement accuracy is ±0.3°С (±0.6°F). The camera analyzes up to 30 subjects simultaneously.

  • 5. What kind of reports Alarta has?

    Alarta provides temperature screening module reports with general traffic by months/weeks/days/hours, the total amount of alerts (high temperature detected), and the number of alerts per camera per operator. Disinfection module reports include disinfection coverage, disinfection time, and disinfection failures by stations. Manual cleaning module reports encompass cleanings completed by locations and areas, cleaning hours, number of cleanings by the cleaning types, and cleaning coverage. Masks detection module reports include alerts on general traffic by days/hours, the total number of accidents (mask wearing protocol violation), dynamics of the ratio of people without a mask, and general traffic. The contact tracing module has detailed reports on locations by day and time.

  • 6. Do I need any equipment to install Alarta?

    Alarta integrates with your existing security camera system, so no additional hardware needed. Our room sanitizer Alarta requires your servers to support the GPU acceleration

  • 7. How much does it cost?

    Our packages depend on the size of the deal and the additional configuration should be done based on your needs.

  • 8. What is the accuracy of the face detections?

    Detects temperature measurement points on a human face to achieve accuracy up to 95%

  • 9. Does Alarta run on drones?

    Alarta has full support of drones, stationary, and portable cameras.

  • 10. What type of cameras do I need?

    You do not need any specific model of camera. Your cameras should support high-quality imagery, be in dust-free zones, and have a night vision or lightning support.

  • 11. How do you identify faces?

    Our surface disinfection system does not need any connected databases for face extraction and search within the camera network. However, if you want to get the exact identity of the suspect, Alarta needs to be connected to the faces database in your local security system.

  • 12. What is Alarta thermal scanner?

    The proprietary thermal body heat scanner software will help businesses, hospitals, airports, and other institutions to get back to normal daily activity.

  • 13. How does Alarta thermal scanner work?

    As Alarta scans the crowd for indicators of higher than usual body temperature, it will detect and identify at-risk individuals and serve on the front lines as the means of prevention.

  • 14. How do you deal with privacy?

    Alarta does not store any data unless you decide to do so. Even if you switch on the data storage, Alarta will still run on your local network. Thus, you are entirely in charge of your data.

  • 15. Do you provide a turnkey solution?

    Alarta platform is a full kit completely ready for use. It includes all necessary hardware and Altoros AI-based software to track the screening process online, guide operators on an ad-hoc temperature check, manage the disinfection and cleaning process, track masks wearing protocol compliance, and first-level contacts.

  • 16. What hardware is used in Alarta baseline packages?

    For the temperature screening module, Alarta employs the dual thermal and video camera Dahua DH-TPC-BF5421-T kit or Flir camera model A400 + Smart sensor configuration. For the UVC disinfection module, Alarta employs Apollo, Osram, and BactoSfera UVC bulbs. For the UVC disinfection module, Alarta also employs smart plug Sonoff. To learn the technical specifications of the hardware, please, email us at engineering@altoros.com.

  • 17. What is the distance of temperature measurement?

    3 meters for ideal measurement with AI-based temperature screening. Cameras are focus-free, fixed-focus lenses.

  • 18. What is the angle of view for temperature screening?

    The angle is H: 84° V: 45° for the cameras used in AI-based temperature screening.

  • 19. How many people does Alarta track at a time?

    Alarta tracks up to 30 subjects simultaneously, a sea of people (wide view). It means that all 30 people will be analyzed and their temperature measured. The measurement results are displayed in real-time without any delays.

  • 20. Is it possible to use Alarta outdoor?

    Cameras for temperature screening can be installed outdoors. They work fine in summer or winter conditions - no additional calibration needed when the outside temperature changes due to a black body included. UVC disinfection operational temperature is from 14°F to 95°F 1 (-10°C to 35°C 1 )

  • 21. Is Alarta a medical device?

    No, Altoros isn't a medical equipment company, but a provider of the Alarta platform that performs a temperature screening, UVC disinfection, masks detection, and other software solutions that support a decision-making process. As the room sterilization system Alarta platform isn’t a medical device FDA certificate isn’t required. Nevertheless, the camera is CE (EN 60950:2000) FCC (FCC Part 15 Subpart B) certified, UVC lamps have an Intertek 4010604 certificate; Conforms to UL Std. 1598; Certified to CSA Std. C22.2#250.0. Approved for use in the U.S.A., Canada, and Mexico. To get more information on the certificates, please email us at engineering@altoros.com.

  • 22. What are the protocols for Alarta??

    Altoros provides 6 most common protocol templates: Custom, Factory, Entertainment venue, Business office, Healthcare, Public Transportation (busses, metro, airports). Each template describes the deployment scenario, recommended steps - "who does what"- and a list of settings/add-on services to be activated/deactivated in the Altoros Coronavirus Detect solution.

  • 23. Can Altoros do the integration with our alerting or access control system?

    Sure! This work is performed on a T&M basis based on the documentation for your existing software/system, SDK, APIs, description of the protocols and interfaces. Altoros engineers will review the way to connect and validate the entire use case of integration. We’ll then create a scoping document and the estimate to help with further decision-making.

  • 24. May Alarta recognize faces?

    Yes. We have three face recognition add-ons to choose from depending on the operating environment. Facial recognition add-on #1 is supplied by the camera manufacturer, has the most limitations, and effectively is a black box (closed source code, improving accuracy through training/customizations not possible, infrequent updates). Facial recognition add-on #2 is based on OpenCV. Facial recognition add-on #3 is based on TensorFlow (Facenet + transfer learning using VGGFace/VGGFace2). Add-ons #2 and #3 are trained by Altoros in-house, and can be quickly fine-tuned for each customer with location-specific data sets/metadata using a fast cycle of transfer learning > as a result you will have choices for various operating environments and complete control over accuracy/retraining/customization using modules #2 and/or #3.

  • 25. How do you store customer’s data?

    All data received from Alarta components is stored in a cloud, commonly AWS. There's no storage of data on Altoros side, we have only read and write access for the s3 bucket (AWS) for alerting in transit.

  • 26. What are the deployment options?

    The system runs in clouds by default but can be deployed on the customer’s in-house infrastructure.

  • 27. Does Altoros support the installation?

    Altoros provides a step by step Alarta installation instructions and can support the first installation onsite. Further support is provided online.

  • 28. Does Alarta comply with protected health information (PHI) US laws?

    Yes, Alarta UI will have the following features:

    • Permanently Delete This Case and all PII" - which deletes photo/video/name/temperature,
    • "Automatically delete Cases after <24 hrs>, <2 days>, < 3days>, <7 days>" - making the solution compliant with the PHI laws in the USA
  • 29. May Alarta be customized?

    Yes. Altoros engineering team is ready to customize any of the Alarta modules. To discuss customization in detail, please email us at engineering@altoros.com.

30. Alarta GDPR compliance

Alarta does not store any data. All data collected and reworked is stored in a client's property. Alerts does not store even a copy. Thus, you are entirely in charge of your data.

Source of data

Personal data

Reason

Handling

Disposal

  • Guest profile
  • Employee profile
  • Full name
  • Email
  • Phone number
  • Language
  • Address
  • City
  • County
  • Photo/video
  • Temperature level
  • Health state evaluation
  • etc.
  • Processing / Analytics
  • Use data for the reports and analytics data
  • To access platform
  • Records into a client’s storage space.
  • Client’s staff according to the assigned permissions

According to the rules assigned by a client in a storage space

Source of data

Guest Profile; Employee Profile;

Personal Data

Full name; Email; Phone number; Language; Address; City; County; Photo/video; Temperature level; Health state evaluation;

Reason

Processing/Analytics; Use data for the reports and analytics data; To access platform;

Handling

Records into a client’s storage space; Client’s staff according to the assigned permissions;

Disposal

According to the rules assigned by a client in a storage space

  • Source of data

    • Guest profile
    • Employee profile
  • Personal data

    • Full name
    • Email
    • Phone number
    • Language
    • Address
    • City
    • County
    • Photo/video
    • Temperature level
    • Health state evaluation
    • etc.
  • Reason

    • Processing / Analytics
    • Use data for the reports and analytics data
    • To access platform
  • Handling

    • Records into a client’s storage space.
    • Client’s staff according to the assigned permissions
  • Disposal

    According to the rules assigned by a client in a storage space